Privacy Policy

This Privacy Policy explains how Laundrix ("we", "us") collects, uses, shares, and protects personal information when you use the Laundrix mobile application and related services. By using Laundrix you agree to the practices described here.

Part IX-A — Privacy Policy

This Privacy Policy is designed to comply with the Data Privacy Act of 2012 (Republic Act No. 10173) and the rules of the National Privacy Commission. The Laundrix Management acts as the Personal Information Controller. You may contact the Data Protection Officer through in-app support for any privacy concern, including access or correction requests.

Depending on your role, Laundrix may collect your name, contact details, account credentials, pickup/delivery addresses, Order details and history, in-app chat messages, payment/payout information processed through approved providers, identification and verification documents (Riders and Shops), location during active Orders where applicable, and technical device/usage data.

Laundrix processes data to create and manage accounts, match users and fulfill Orders, process payments, enable communication and support, ensure safety and prevent fraud, enforce this Agreement, comply with law, and improve the service. Processing is based on performance of this Agreement, your consent where required, legitimate interests in a safe platform, and legal compliance.

Laundrix shares data only as necessary to deliver the service (for example, sharing a Customer's address and contact with the assigned Rider and Shop for an active Order, and payment details with the payment provider). Laundrix does not sell personal data, and discloses data only when required by law or lawful authority.

As a data subject you have the right to be informed, to access and correct your data, to object to certain processing, to erasure or blocking as allowed by law, to data portability, to complain to the National Privacy Commission, and to be indemnified for damages from unlawful processing. Laundrix retains data only as long as necessary or required by law, then disposes of it securely, applying reasonable safeguards while recognizing no system is perfectly secure.