Terms of Service

This document is a template for business use and is not a substitute for independent legal advice. Where a clause conflicts with a mandatory provision of Philippine law, the law prevails and the rest of this Agreement remains in force. The Laundrix Management is advised to have this Agreement reviewed and notarized by a licensed Philippine attorney.

Part I — General Terms (All Users)

Laundrix operates a technology platform that connects Customers who need laundry services with independent Laundry Shop Partners that process laundry and independent Riders who transport laundry items. Except where expressly stated, Laundrix does not itself wash, process, transport, or take physical custody of laundry items, and is not a party to the underlying service performed between a Customer, a Shop, and a Rider.

By using the Platform you confirm that you are at least 18 years old, have legal capacity to contract, and that your information is true and complete. You are responsible for activity under your account. Laundrix may update this Agreement; material changes will be notified through the Platform and your continued use means acceptance.

Part II — Customer Terms of Service & Service Agreement

Laundrix lets a Customer browse participating shops, request pickup and delivery, schedule service, track an Order, chat with the assigned Rider, and pay electronically. The washing is performed by the Shop and the transport by an independent Rider.

Customer Responsibilities

• Provide a complete, accurate pickup and delivery address (country, region, province, city or municipality, barangay/purok/area) and a reachable contact number.
• Have items ready at the scheduled time.
• Declare any item of unusual, high, or sentimental value before pickup, and remove all valuables (money, jewelry, documents, electronics) from pockets and garments.
• Accurately describe items and any special or delicate handling needs.
• Inspect items on delivery and report concerns within the time stated in Part IV.
• Pay all fees through the Platform's approved channels only.

Standard laundering carries an inherent, ordinary risk of normal wear, slight color change, shrinkage, or fading, especially for old, delicate, or non-colorfast items. A pickup item count confirmed by the Customer in the app is presumed correct for later claims. Customers must not submit illegal, hazardous, or contaminated items, and must not leave valuables inside garments; Laundrix, the Rider, and the Shop are not responsible for such valuables and the Customer indemnifies them against related claims.

Part III — Liability for Missing or Damaged Items & Limitation of Liability

The Shop performs the washing and the Rider performs the transport; each is an independent operator responsible for items while in its own custody. Laundrix operates the platform and does not take physical custody of items. Primary responsibility for a lost or damaged item rests with the party that had physical custody when the loss or damage occurred.

The Customer must inspect items at delivery and report any missing or damaged item through in-app support or chat within twenty-four (24) hours of delivery, with photographs and the Order number. A claim reported late, or only after items are washed, used, altered, or commingled, may be denied because the condition can no longer be verified.

Limitation of Liability for Items

To the maximum extent permitted by Philippine law, and except for fraud, gross negligence, or willful misconduct, total liability for a verified missing or damaged item is limited to the lower of (a) ten (10) times the service fee paid for the affected Order, or (b) the documented, depreciated actual value of the item.

• No liability for normal wear and tear, shrinkage, fading, or damage inherent to laundering delicate, aged, or non-colorfast items.
• No liability for pre-existing defects, undeclared items, or items without a confirmed pickup count.
• No liability for valuables or prohibited items left inside garments.
• No liability for indirect, incidental, consequential, sentimental, or purely emotional damages.

Nothing in this Part excludes liability that cannot lawfully be excluded under Philippine law (including fraud, bad faith, or gross negligence). Any unenforceable limitation is reduced to the minimum extent needed to be enforceable, and the remainder stays in effect.

Part IV — Refund Policy

Because a completed laundry service cannot be returned, refunds depend on the stage of the Order and the cause of the issue, administered fairly under the Consumer Act of the Philippines.

• Cancel before the Shop confirms or a Rider is assigned: full refund.
• Cancel after a Rider is assigned but before pickup: refund of the service fee; a reasonable rider dispatch fee may be deducted.
• Cancel after pickup or once processing begins: no refund of the service fee; unused delivery fees may be refunded.
• Service not performed at all through no fault of the Customer: full refund.
• Verified defective or incomplete service: free re-service or, at Laundrix's discretion, a partial or full refund.
• Verified missing or damaged item: compensation under Part III.
• Mere dissatisfaction with an acceptable result, or failure to follow care/declaration duties: refund may be declined.

Approved refunds return to the original payment method or nominated wallet, ordinarily within 7–15 business days, subject to the payment provider. Laundrix may require photos, the Order number, and a description, and may refuse fraudulent or abusive refund requests.

Part V — Rider Agreement (Independent Earner)

The Rider engages with Laundrix as an independent, self-employed individual who uses the Platform to earn additional income on a part-time or flexible basis — not as an employee, agent, partner, or servant of the Laundrix Management. In plain terms, the Rider is simply a person who wishes to earn extra income by accepting delivery requests.

• The Rider decides when, whether, and how often to log in and accept or decline any request, with no obligation to be available.
• The Rider is free to work for other platforms, businesses, or customers, including competitors.
• The Rider provides their own vehicle, fuel, device, data, and equipment, and bears those costs.
• The Rider is paid a per-trip fee for completed deliveries — not a salary, wage, 13th-month pay, holiday pay, overtime, or any employee benefit.
• Laundrix does not control the means and methods of a delivery (such as the route); it specifies only the result and reasonable platform standards for quality and safety.
• The Rider is responsible for their own taxes and for their own SSS, PhilHealth, and Pag-IBIG contributions, if any.

No Liability for Road Accidents, Injury, or Death

Traveling on public roads carries inherent risks. The Rider performs all travel, pickup, and delivery at the Rider's own risk. To the fullest extent permitted by Philippine law, the Laundrix Management shall not be liable for any accident, injury, illness, disability, or death suffered by the Rider while traveling to, performing, or returning from any delivery, nor for damage to the Rider's vehicle or property. As an independent earner and not an employee, the Rider is not covered by employee compensation and is responsible for their own accident, health, and vehicle insurance, and for complying with all traffic, licensing, registration, and insurance requirements.

Laundrix collects payment from Customers and remits the Rider's per-trip fees to the Rider's nominated wallet per the published payout schedule, net of any disclosed platform fee. The Rider must never collect cash or any separate payment directly from a Customer.

Part VI — Laundry Shop Partner Agreement

The Shop and Laundrix are independent businesses dealing at arm's length. Nothing here creates employment, partnership, joint venture, or agency. The Shop runs its own business, staff, premises, and equipment, and is solely responsible for its own taxes, permits, licenses, labor obligations, and compliance. The Shop's only connection to Laundrix is the business arrangement of listing its services on the Platform and receiving Orders through it.

Subscription or Franchise; Freedom to Cancel Anytime

The Shop participates through a subscription or partnership arrangement disclosed in the Platform. The Shop may cancel its subscription, partnership, or franchise arrangement at any time, for any reason, by giving notice through the Platform. On cancellation, the listing is deactivated in an orderly manner after in-progress Orders are completed or handed over; the Shop remains responsible for Orders accepted before cancellation; and fees already paid for a current billing period are handled per the subscription terms shown at sign-up, with no long-term lock-in beyond what is clearly disclosed. Laundrix may also suspend or terminate participation for violations, repeated quality or safety failures, or as required by law.

The Shop must provide services competently and hygienically, honor its published prices, turnaround times, and descriptions, handle items with reasonable care while in custody, follow the in-app Operations Workflow, and accept payment only through the Platform. The Shop is responsible for items while in its physical custody and must never solicit or accept direct cash payment from a Customer outside the Platform.

Part VII — Rules, Regulations & Violations Policy (Riders & Shops)

Core Rules

• No off-platform cash: never accept, solicit, or demand money, tips, or payment directly from a Customer. All payment must flow through the Platform's approved channels.
• No bypassing the Operations Workflow: never shortcut or circumvent the in-app steps (booking, confirmation, pickup, processing, payment, delivery). Every step must be done in the app.
• No betrayal of the Customer relationship or the Management: never divert, poach, or solicit Customers away from the Platform, arrange private side deals, misrepresent yourself, or act against the Management's legitimate interests.
• Act in accordance with Management protocols: all Platform-related activities must follow the published protocols and lawful instructions for safety, hygiene, courtesy, timeliness, and honest recording of Orders.
• Honesty and integrity: no falsifying Order records, item counts, payment status, delivery confirmations, reviews, or identity; no fraudulent claims.
• Respect and safety: no harassment, discrimination, threats, intoxication while working, or any unlawful conduct.
• Confidentiality: Customer data may be used only to fulfill an Order and never copied, retained, sold, or otherwise misused.

Violations and Consequences

• Minor (e.g., first-time late delivery, small workflow slip): written warning, coaching, required acknowledgment of rules.
• Major (e.g., off-platform cash, bypassing the workflow, repeated minor violations, careless mishandling): temporary suspension, withholding of disputed payouts pending review, mandatory corrective action.
• Severe (e.g., diverting/poaching Customers, side deals, fraud, falsifying records, theft, misuse of data, harassment, conduct against the Management's interests): immediate permanent deactivation, forfeiture of related fees, recovery of losses, and referral to authorities where a crime may have occurred.

Before a major or severe consequence, Laundrix will ordinarily notify the Rider or Shop and allow a reasonable chance to explain, except where immediate suspension is needed to protect others or the Platform. Appeals may be filed through support within seven (7) days.

Part VIII — Conduct, Anti-Circumvention & Non-Solicitation (Riders & Shops)

The relationships, Customers, and opportunities accessed through the Platform result from Laundrix's investment in building and operating it. During participation and for a reasonable period afterward, a Rider or Shop must not use information or contacts obtained through the Platform to circumvent it, transact off-platform, or solicit Customers introduced by the Platform, except where such restriction is contrary to law. A Rider or Shop that breaches Parts VII or VIII is responsible for the resulting losses and costs, which Laundrix may set off against payouts, in addition to deactivation and any other lawful remedy.

Part IX-A — Privacy Policy

This Privacy Policy is designed to comply with the Data Privacy Act of 2012 (Republic Act No. 10173) and the rules of the National Privacy Commission. The Laundrix Management acts as the Personal Information Controller. You may contact the Data Protection Officer through in-app support for any privacy concern, including access or correction requests.

Depending on your role, Laundrix may collect your name, contact details, account credentials, pickup/delivery addresses, Order details and history, in-app chat messages, payment/payout information processed through approved providers, identification and verification documents (Riders and Shops), location during active Orders where applicable, and technical device/usage data.

Laundrix processes data to create and manage accounts, match users and fulfill Orders, process payments, enable communication and support, ensure safety and prevent fraud, enforce this Agreement, comply with law, and improve the service. Processing is based on performance of this Agreement, your consent where required, legitimate interests in a safe platform, and legal compliance.

Laundrix shares data only as necessary to deliver the service (for example, sharing a Customer's address and contact with the assigned Rider and Shop for an active Order, and payment details with the payment provider). Laundrix does not sell personal data, and discloses data only when required by law or lawful authority.

As a data subject you have the right to be informed, to access and correct your data, to object to certain processing, to erasure or blocking as allowed by law, to data portability, to complain to the National Privacy Commission, and to be indemnified for damages from unlawful processing. Laundrix retains data only as long as necessary or required by law, then disposes of it securely, applying reasonable safeguards while recognizing no system is perfectly secure.

Part IX-AA — Intellectual Property, Anti-Scraping & Contractual Protection

The Laundrix platform — including its mobile applications, web applications, admin systems, source code, object code, APIs, database schemas, data, user interfaces, designs, layouts, graphics, logos, text, workflows, business logic, and the selection, structure, and arrangement of all of the foregoing (collectively, the “Platform IP”) — is owned by Laundrix and its licensors. Nothing in this Agreement transfers any ownership to you; you receive only a limited, revocable, non-transferable license to use the Platform for its intended purpose.

Contractual Restrictions (binding independently of copyright)

As a separate and independent contractual promise — enforceable as a matter of contract law regardless of whether any part of the Platform IP is protected by, or eligible for, copyright — you agree that you will NOT, and will not permit, assist, fund, or enable any other person or automated agent to:

• Access, copy, reproduce, download, store, scrape, crawl, spider, harvest, index, mirror, or extract any code, data, content, or material from the Platform by any automated or manual means not expressly authorized by Laundrix in writing.
• Reverse engineer, decompile, disassemble, decrypt, or otherwise attempt to derive or reconstruct the source code, structure, algorithms, business logic, or trade secrets of the Platform, except to the narrow extent this restriction is prohibited by mandatory law.
• Copy, clone, replicate, adapt, translate, or create derivative works of the whole or any part of the Platform, its features, its database structure, or its visual design — whether for a competing product, a 'similar' service, or any other purpose.
• Use bots, scripts, screen-scrapers, headless browsers, or data-mining tools to interact with, monitor, or collect information from the Platform, or circumvent any rate limit, robots directive, or access control.
• Resell, sublicense, distribute, publicly display, or commercially exploit any part of the Platform IP, or remove, obscure, or alter any proprietary notice.

These restrictions are contractual covenants you accept in exchange for being granted access to the Platform. They are intended to bind you under contract law (including the Civil Code of the Philippines) independently of, and in addition to, any protection available under copyright or other intellectual-property law, and they survive termination of your account.

You acknowledge that any breach of this Part would cause Laundrix irreparable harm for which monetary damages may be inadequate, and that Laundrix is therefore entitled to seek immediate injunctive and equitable relief (including a temporary restraining order and preliminary injunction) in addition to actual and liquidated damages, the costs of investigation, and reasonable attorney’s fees, and may immediately suspend or terminate your access without notice.

Part IX-B — Dispute Resolution, Governing Law & Miscellaneous

Users should first raise concerns through in-app support for a prompt, fair resolution; most disputes (item claims, refunds, payouts) are handled internally. This Agreement is governed by the laws of the Republic of the Philippines, and unresolved disputes are submitted to the proper Philippine courts, subject to any non-waivable right to sue elsewhere.

If any provision is found invalid, it is limited or removed to the minimum extent necessary and the rest remains in force. This Agreement, with any policies incorporated within the Platform, is the entire agreement on this subject. Laundrix's failure to enforce a provision is not a waiver of it.

Acceptance / Electronic Consent

By tapping “I have read and I agree”, by creating an account, or by continuing to use Laundrix, you acknowledge that you have read and understood this Agreement, accept the parts that apply to your role, and that your electronic acceptance has the same legal effect as a handwritten signature under the Electronic Commerce Act of the Philippines (Republic Act No. 8792).